The situation
Feedback was collected on printed forms and survey printouts, and most of it never got typed up. Confirmation emails were edited by hand from a spreadsheet. The data funders ask for existed, just not in a form anyone could use.
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Drum Happy CIC · Community wellbeing
How a community drumming CIC turned paper feedback forms into data that wins funding
Drum Happy runs community drumming sessions for wellbeing. Funders want to see who came and whether they felt better afterwards. Collecting that was the part that kept falling over.
- Sector
- Community wellbeing
- What we built
- Feedback and reporting
- New monthly cost
- £0
- Built on
- Zeffy, Google Sheets
Before
Paper forms, rarely typed up
After
Feedback on every booking
How it works
The system, step by step
A person stays in control here
- 1Automatic
Someone books on Zeffy
- 2Automatic
Zeffy confirms and reminds
Tools they already had
- 3Automatic
Booking email links to a wellbeing form
- 4Automatic
Answers land next to the booking
One Google Sheet
- 5Automatic
Visual report for funders
Ready to drop into a bid
What we built
Every booking email now carries a link to a short wellbeing form. The answers land in one Google Sheet next to the bookings, with a report that shows the numbers visually, ready for a funding application.
What we found that they did not know
Their booking platform, Zeffy, could already send confirmations and reminders on its own. So we used what they had, and took the automation platform we had planned out of the build. One less monthly bill, one less thing to look after.
The result
- ✓Feedback captured on every booking, not only when someone remembers
- ✓Bookings and wellbeing answers side by side in one sheet
- ✓A visual report they can drop into funding bids
- ✓No new monthly software cost
“It should be like night and day. Previously we had an incomplete system... It's going to make a huge difference.”
What they own
Everything runs in Drum Happy’s own Zeffy and Google accounts. There is no platform of ours in the middle and nothing to renew with us.
In their words
“I didn’t think that you’d be able to use the kind of stuff that we’re already using and just make it do the job really well.” Elk Burland, founder.
Drum Happy is named here with their written permission.
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